Returns And Exchanges
We want you to love what you buy. If you don't, here's how to make a return or exchange.
Our Return & Exchange Policy
If you're not in love with your purchase, we want to make you happy. Returns are allowed within 30 days from the purchase (shipment) date and exchanges for merchandise credit within 60 days of the purchase (shipment) date for jewelry, and within 30 days from the purchase (shipping date for online orders) date for watches.
Please note:
Items must be in their original condition and contain all original packaging, instructions and paperwork. Watches must be returned with all links.
Returns and exchanges are not allowed on gift cards. All refunds are credited to the same tender as the original purchase.
Credit and Debit Cards - The same account will be credited.
Gift Card - Refunds will be given in the form of a new gift card. Gift cards cannot be returned (except where required by law*).
Trade-Ins - You will receive either your original trade-in or similar merchandise.
Processing time for refunds is approximately five (5) business days from the date of the return. The refund will be generated at the time the return is processed, but the timeframe for it to reflect as a credit on your card is dependent on your individual financial institution. However, most are reflected in 5-7 Business Days.
All exchanges will be processed in the form of store credit. Store credit can be used to purchase any piece of merchandise from the Rocksbox site.
For your convenience, we offer a FREE shipping label for you to return your online purchase by mail. Please reach out to orders@rocksbox.com to get the return process started.
All shipped returns MUST include the Packing Slip and all original documents received with your order
All returns and exchanges will be inspected by our Quality Assurance team before a refund or credit is issued.